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Browse FAQs, watch tutorials, or contact our support team directly
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FAQ & Guides

Frequently asked questions and step-by-step guides

Getting Started
How do I upload my first health document?
Navigate to the My Vault tab, tap the upload button, and choose either to scan a document with your camera or select files from your device. The app will automatically categorize and encrypt your documents for secure storage.
How do I share my records with my doctor?
Go to Providers & Access tab, tap "Add New Share," select the healthcare provider, choose which documents to share, and set permission levels and expiration dates. You can revoke access anytime.
Is my health data secure and private?
Yes. All data is encrypted using military-grade AES-256 encryption, stored in your private SOLID pod under your complete control. We follow HIPAA compliance standards and never sell or share your data without explicit permission.
Features & Functionality
Can I access my records offline?
Yes. EverBetter features offline-first architecture, allowing you to view and manage your health records without internet connection. Changes sync automatically when you're back online.
How do I set up emergency access?
Visit the Emergency Info tab, complete your Emergency Profile with critical medical information, add emergency contacts, and configure your advance directives. This information can be accessed even from the lock screen in emergencies.
Can I import records from other health apps?
Yes. EverBetter supports importing from major formats including FHIR, C-CDA, Blue Button, and HealthKit. Navigate to Data Management and use the Import feature to bring in your existing health records.
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Video Tutorials

Step-by-step video guides for common tasks

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Getting Started with EverBetter
5:32 • Beginner
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Upload & Scan Documents
3:45 • Beginner
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Organize Your Health Records
4:18 • Intermediate
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Share with Healthcare Providers
6:15 • Intermediate
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Set Up Emergency Information
7:22 • Intermediate
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Privacy & Security Settings
5:50 • Advanced
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💡 New tutorials added monthly. Subscribe to notifications to stay updated.
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Contact Support

Get help from our support team via multiple channels

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Live Chat
Available 24/7 • Response in 2-5 min
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Email Support
support@everbetter.health • 24h response
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Phone Support
+45 70 123 456 • Mon-Fri 8am-8pm CET
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Submit Support Ticket
Detailed issue reporting
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Report a Bug
Help us improve the app
Average response time: 4 minutes
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App Information & Legal

Version details, legal documents, and compliance information

App Version
2.0.1 (Build 245)
Release Date
December 1, 2024
Country Pack
🇩🇰 Denmark (DK-2024.1)
Legal Documents
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Terms of Service
Last updated: Nov 15, 2024
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Privacy Policy
GDPR & HIPAA compliant
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Open Source Licenses
Third-party attributions
Compliance & Security
HIPAA Compliant
GDPR Compliant
🔒 AES-256 Encryption
📋 FHIR R4/R5 Compatible
© 2024 EverBetter Health Systems
Made with ❤️ in Copenhagen, Denmark
Powered by SOLID & FHIR standards